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Most Retailers Plan to Implement AI by 2020

Percentage of retail companies set to implement AI each year 

Nine out of ten retailers see AI as important to their future success

Only 35% of retailers currently have implemented a level of AI that they are happy with

Customer data is key to AI-driven personalisation, but there are barriers to its use

The biggest barriers retailers see to using their customer data for AI

Seven in ten companies are hiring new staff to develop AI

53% of companies see GDPR as a barrier to using customer data for AI projects