Most Retailers Plan to Implement AI by 2020
Percentage of retail companies set to implement AI each year
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Nine out of ten retailers see AI as important to their future success
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Only 35% of retailers currently have implemented a level of AI that they are happy with
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Customer data is key to AI-driven personalisation, but there are barriers to its use
The biggest barriers retailers see to using their customer data for AI
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Seven in ten companies are hiring new staff to develop AI
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53% of companies see GDPR as a barrier to using customer data for AI projects
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